Return-Refund-Policy

CALLAFIX

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Return & Refund Policy

Last Updated: April 8, 2026

At Callafix, we take pride in the quality of our services and the products we supply. If you are not completely satisfied with your purchase or service experience, we are here to help.

1

Physical Products (Spare Parts)

We accept returns on physical items (e.g., batteries, compressors, electronic boards) under the following conditions:

• Return Window: Items must be returned within 7 days of delivery.
• Condition: Must be unused, in original packaging, and in the same condition as received.
• Proof of Purchase: A valid Callafix invoice is required.

Non-Returnable Items:

Items damaged due to power surges or improper installation by a non-Callafix technician. Consumables (e.g., refrigerant gas) that have been opened.

2

Service-Based Refunds

For repairs (Washing Machines, ACs, etc.), we offer a Service Guarantee:

• 14-Day Warranty: All technical repairs come with a 14-day service warranty.
• Free Re-Fix: If the same technical fault recurs within 14 days, we will dispatch a technician at no extra labor cost.
• Labor Refund: If we cannot resolve the issue after a second attempt, a refund of the labor fee may be issued.

Refund Process

Once verified, refunds are processed via original payment method or bank transfer within 3–5 business days.

Cancellations

Please cancel service appointments at least 24 hours in advance to avoid call-out fees.

Need help with a return?

+234 803 588 6385 | 15, Kugbuyi Street, Surulere, Lagos