Frequently Asked Questions (FAQ)
1. How can I hire a service provider on this platform?
To hire a service provider, simply search for the service you need, and fill-in the details about the project and a service provider closest to you will contact you.
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2. Is there a fee to use this platform?
Our platform is free to browse and use.
3. What types of services can I hire for?
You can hire service providers for a wide range of services including, but not limited to, home repairs, Cleaning services, web design, digital marketing, Appliances repairs, and more. Simply use the search function to find the services you need.
4. How do I know if the service provider is trustworthy?
All our service providers are vetted and have undergone a verification process. Additionally, we encourage clients to do further checks, and take precautions before making any payments, also we encourage clients to leave ratings and reviews based on their experiences, which helps you make an informed decision.
5. Can I negotiate the price with the service provider?
Yes! Once a service provider contact you, you can discuss the project details, agree on a timeline, and negotiate the price. Our platform allows you to communicate freely with providers before committing to any contract.
6. What should I do if I am not satisfied with the service?
If you're not satisfied with the work, please contact the service provider to resolve the issue. If the matter isn't resolved, you can escalate it to our support team, who will assist you in resolving the dispute according to our platform's policies.
7. Can I hire service providers for both personal and business needs?
Yes, you can hire service providers for both personal and business-related services. Whether it's for home maintenance, office setup, or a business setup, we have professionals who can meet your needs.
8. Is there a cancellation fee?
Our platform has a cancellation policy in place. If you cancel a job before the service provider begins work, there is no fee. However, if the provider has already started the work or incurred costs, they may charge a cancellation fee as per the terms agreed upon when booking the service.
9. How do I make a payment?
Payments can be made to service providers directly at your DISCRETION. But ensure to take precautions before making any payments.
10. How can I contact customer support?
If you need assistance, you can reach our customer support team through the Live Chat on our website. We're here to help you 24/7.
